Cavento – Refund & Return Policy

Effective Date: August 18, 2026

At Cavento, we are committed to delivering quality apparel that meets our product descriptions and sizing specifications.

To maintain consistent product standards and streamline our fulfillment process, we only accept returns for eligible sizing exchanges, incorrect items, or verified product issues, subject to the conditions outlined below.

We do not accept returns or issue refunds for changes of mind, personal preferences, or other reasons outside this policy, except where required by applicable law.

1. Return Eligibility

We offer a 14-day return request window for qualifying items. This means customers must contact us within 14 days of receiving their order to request an eligible return or exchange.

Returns are accepted only under the following circumstances:

• Size Exchanges: You ordered an incorrect size and would like to exchange the item for a different available size of the same product.

• Incorrect Item Received: You received a different product, color, or size than what was listed in your confirmed order.

• Damaged or Defective Merchandise: Your item arrived damaged or has a verified manufacturing defect.

All eligible returned items must be unworn, unused, unwashed, and in their original condition, with tags where applicable and original packaging, unless the nature of a verified defect makes these conditions unreasonable or applicable law requires otherwise.

Proof of purchase is required.

Returns for reasons outside the eligibility criteria listed above will not be accepted unless required by applicable law.

2. Non-Returnable Circumstances

Cavento does not accept returns, refunds, or exchanges for the following reasons, except as expressly permitted elsewhere in this policy or required by applicable law:

• Change of mind after purchasing.

• No longer wanting or needing the item.

• Personal dissatisfaction with a correctly fulfilled order.

• Subjective preferences regarding color, style, texture, weight, or appearance when the product materially matches its description.

• Preference for a different fit or silhouette unrelated to a qualifying size exchange.

• Items that have been worn, washed, altered, or damaged after delivery through misuse or improper care.

• Unauthorized returns sent without prior approval.

An item is not considered incorrect or defective solely because a customer dislikes its appearance, material feel, or fit when it otherwise matches the product description and the order placed.

Customers are encouraged to carefully review all product descriptions, size charts, and product photographs before completing their purchase.

3. Size Exchanges

We understand that selecting the right size online can sometimes be difficult.

Cavento offers size exchanges for eligible items within 14 days of delivery, subject to product availability and the conditions outlined in this policy.

To qualify:

• The exchange request must be submitted within 14 days of delivery.

• The original item must be unworn, unwashed, unused, and in its original condition.

• The requested replacement must be a different available size of the same product.

• The original item must be returned according to the instructions provided by Cavento Support.

There is no additional exchange processing fee. However, customers are responsible for the cost of shipping the original item back to Cavento unless otherwise stated by our support team.

If the requested replacement size is unavailable, Cavento may offer an alternative eligible item or store credit.

Size-related returns are accepted for exchange purposes only. Refunds to the original payment method are not offered for customer-selected sizing errors unless required by applicable law.

4. Incorrect Items or Fulfillment Errors

If Cavento ships an item that differs from your confirmed order, please contact us within 14 days of delivery.

Examples include:

• Receiving the wrong product.

• Receiving the wrong color.

• Receiving a different size than the size listed on your order confirmation.

• Receiving an incorrect product variation.

To help us verify the issue, please provide your order number and clear photographs of the merchandise, including any relevant sizing labels or product details.

Once the error has been confirmed, Cavento will arrange an appropriate resolution at no additional cost to the customer. This may include sending the correct item or offering a refund where appropriate or required by law.

Please note: If the size, color, or product received matches what was selected and confirmed at checkout, the order is not considered a fulfillment error.

Customer-selected sizing mistakes are handled under our Size Exchanges policy.

5. Damaged or Defective Items

Please inspect your merchandise upon delivery.

If an item arrives damaged or appears to have a manufacturing defect, contact us as soon as reasonably possible at support@shopcavento.com.

Include your order number, a description of the issue, and clear photographs showing the affected area.

Once reviewed, Cavento will determine an appropriate resolution, which may include a replacement, exchange, repair where appropriate, or refund.

Verified manufacturing defects and fulfillment errors will be handled at Cavento's expense where required.

Normal wear and tear, damage caused by improper washing or care, accidental damage, and customer misuse are not considered manufacturing defects.

Nothing in this section limits applicable statutory rights or remedies for defective or nonconforming goods.

6. How to Request a Return or Exchange

To initiate an eligible return or exchange, please contact:

support@shopcavento.com

Include the following information:

• Your order number.

• The item you wish to return or exchange.

• The reason for your request.

• The replacement size requested, if applicable.

• Supporting photographs when reporting incorrect or defective merchandise.

Our support team will review your request and provide further instructions if approved.

Return addresses are provided only after return authorization has been granted.

Do not ship merchandise back without first receiving approval and return instructions from Cavento.

Unauthorized returns may be refused or returned to the sender, subject to applicable law.

7. Return Shipping

Customers are responsible for return shipping costs associated with voluntary size exchanges.

If Cavento confirms that an incorrect or defective item was supplied, Cavento will cover reasonable return shipping costs where applicable.

Original shipping charges are non-refundable except in cases involving a Cavento fulfillment error or where otherwise required by applicable law.

We recommend using a trackable shipping method and retaining your shipment receipt until the return has been processed.

Cavento is not responsible for return shipments lost in transit when customers arrange their own shipping, except where applicable law provides otherwise.

8. Refunds and Store Credit

Cavento does not offer refunds for change-of-mind purchases, personal preferences, or customer-selected sizing errors.

Approved size exchanges will be processed as replacement merchandise rather than refunds.

In circumstances where store credit is offered as a resolution, the credit will be issued after the applicable return has been received, inspected, and approved.

Refunds to the original payment method may be issued for:

• Verified fulfillment errors where a refund is an appropriate resolution.

• Verified defective or damaged merchandise where a refund is an appropriate resolution.

• Canceled orders where a refund is due.

• Circumstances where a refund is required by applicable law.

Approved refunds to the original payment method will generally be initiated within 10 business days after approval, subject to any shorter deadline required by law.

Your bank or payment provider may require additional time to process and post the funds.

If more than 15 business days have passed since your refund was approved, please contact support@shopcavento.com.

9. Final Sale and Promotional Items

Items specifically identified as Final Sale at the time of purchase are not eligible for voluntary returns, refunds, or size exchanges.

This includes promotional or clearance merchandise expressly marked as non-returnable before purchase.

Regularly discounted merchandise that is not designated Final Sale remains subject to the standard eligibility requirements outlined in this policy.

Final Sale designations do not eliminate any statutory rights concerning incorrect, defective, or nonconforming merchandise.

10. European Union Consumer Rights

For purchases subject to European Union consumer-protection laws, eligible customers generally have a statutory 14-day right of withdrawal from the date of delivery for online purchases, without needing to provide a reason.

Where this right applies, customers may exercise it even if their return would not otherwise qualify under Cavento's standard voluntary return policy.

Customers exercising their statutory withdrawal rights may be responsible for direct return shipping costs where permitted by law and properly disclosed before purchase.

Applicable statutory refund requirements, including requirements concerning refund method, timing, and eligible original delivery charges, will be observed.

Additional rights regarding defective, incorrect, or nonconforming goods remain unaffected.

Applicable consumer-protection laws take precedence over any conflicting provision of this policy.

11. Policy Updates

Cavento reserves the right to update this Refund & Return Policy as necessary to reflect operational requirements, business practices, and applicable laws.

Updated terms will apply to purchases made on or after the effective date of the revised policy, unless otherwise permitted by applicable law.

Orders placed before the effective date will remain subject to any return rights and commitments applicable when the purchase was made.

For additional questions or assistance, please contact:

support@shopcavento.com